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It is quite common for Frank Butler himself to return owners’ calls, making that owner a Catalina customer for life.īecause the Catalina 27 has been in production for so long, there have been numerous changes in the boats over the years.
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The Catalina factory, by contrast, has a pretty good record for solving customer complaints. Yet the owners keep coming back for more, and they love their boats. According to owners, Catalina dealers have what may be the worst track record in the business in providing warranty service. The flip side of the coin is that Catalinas are known as cheaply built boats, with lots of corners cut This is undoubtedly the largest production run of any 27′ sailboat in US history, and probably the biggest anywhere. The Catalina 27 has been in production since 1971, and well over 6,000 of them have been built. He is probably one of the few people in the marine industry who has made money from building sailboats.Ĭatalina probably produces more pounds of sailboats every year than any other US builder, and has done so for a long time. The operation is owned and run by Frank Butler, who designs the boats, decides on who the dealers will be, sometimes answers his own phone, and for all we know sweeps up at the end of the day. The builder does no advertising-it’s left up to the local dealers.